The Arizona Regional Multiple Listing Service (ARMLS) recently changed software systems from Marketlinx to FlexMLS. ARMLS had changed systems in the past but this time they felt agents needed a grace period in which to adapt to the new more powerful (reads: hard to learn) software interface.
The solution was to stop changes to Marketlinx on July 27th but leave the system available until August 31st. From July 28th forward agents changing prices, moving actives to pendings and reporting closings that could only happen in the new Flex system. The glitch came with continuing to allow access to the Marketlinx data for another 35 days until August 31st. The reasoning was that slow learners, late adapting agents could still get information while taking Flex classes.
The plan sounded good but we now know it created a very dumb month of August. Given the opportunity to not learn, many agents procrastinated and continued to access Marketlinx which was now frozen in time. The consequences are difficult to measure but here are the things Those Callaways experienced as early adopters and agents with a large inventory of listings.
The first thing that happened on July 28th was that our listings would disappear then reappear for no reason. Photos would go away and we would reload them. Listings not yet activated vanished forever and we had to re-input everything.
By Monday August 1st we had all our internal problems solved only to discover that Flex and Realtor.com were not communicating. That entire week we watched Az Central Real Estate go down and come back. Flex itself reported massive data recovery efforts and various fixes as problems came up.
By Monday August 8th we thought we were out of the woods. That’s when we started getting the calls that told us of the greater problem. For example an agent called and wanted to know why our listing on which our seller had just accepted a contract from her buyer was not showing pending on MLS. We told her it was pending and she said it was not. After several calls we discovered she was still on Marketlinx which was unchangeable since July 27th. She said okay, then she said change it on Marketlinx, we told her we couldn’t and the beat went on. Whether this agent ever made the switch we don’t know.
Another example – we had a client call saying her listing was not on MLS yet. Several exchanges later we figured out that our client’s best friend was an agent in Apache Junction and she was just sure her friend’s new listing wasn’t showing up yet. Again we asked and again the answer came – still using Marketlinx.
Finally, we loaded several listings in August which should have had immediate showings. Nothing happened. Nothing that is, until September 1st when showings started to come back. Hopefully all the currently active agents, and we may have lost a few over this, are now able to use the new Flex system. Flex is a great improvement. Let’s just hope that the gap period created no permanent damage.
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